After Sales Services

Spare Parts

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Critical parts available from stock

We provide comprehensive spare parts support for all UK installed equipment. Most normal maintenance parts for the popular pump and compressor ranges are available from our extensive shelf stock.

When enquiring for spare parts, please ensure that you have the serial number for the equipment available. All spare parts enquiries and orders are checked and recorded against dedicated parts lists for each unit to ensure correct supply and to maintain a lifetime history for all equipment.

Our team of product specialists are also available to support our spares parts service with detailed technical advice.

For spare parts enquiries, please contact us on 01727 844441 spares@kinder-janes.co.uk.



Site Service & Commissioning

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Factory Trained Personnel

Providing installation and commissioning support for our products is integral to our customer care. We have trained technical product specialists for all of the equipment we supply, including "Petans" certified engineers for offshore installations and are accredited to the SafeContractor scheme.

We keep comprehensive records for the lifetime of every unit installed so that product knowledge and continuity is always available and can ensure the support of further specialist manufacturer expertise if necessary.

For further details, please ensure you have product type and serial number information available and contact us on 01727 844441 or service@kinder-janes.co.uk. For out of hours 24/7 Emergency Service support please call 01727 734513 (UK calls only please!)



Maintenance Contracts

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Knowledge and experience for peace of mind

With an extensive population of pumps installed both onshore and offshore, we are always ready to discuss requirements for equipment maintenance contracts backed by factory trained engineers and using genuine OEM parts.

Many of our products are installed on continuous process applications where regular planned maintenance is essential to avoid unscheduled, costly and disruptive process interruptions. Our after-sales team has access to all the technical data for the equipment and can advise on applicable maintenance intervals, parts requirements and service personnel scheduling.

We are also pleased to assist with review of site spare parts inventories where old and superseded parts can be identified and interchangeability opportunities between multiple pumps can be maximized.


Fully Fitted Workshop

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Before

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After


Parts and expertise guaranteed

For standard repair and overhaul, we have a fully equipped workshop facility and factory trained personnel to support all our product ranges. In addition, we are also qualified and certified as the official manufacturer approved Authorized Service Centre for both Sundyne and Lewa products. Specialist facilities include a Schenck precision balancing machine, essential for inspection and repair of Sundyne high speed pump components.

Equipment can only be received by prior arrangement and must be accompanied by a decontamination note. For a copy of the Kinder-Janes Decontamination Note, please click HERE

Please also note that Sundyne vertical in-line pumps must not be transported with the motor mounted.




Upgrades and Re-rates

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Keeping equipment Up to date

As legislation and products evolve, it is reassuring to know that Kinder-Janes can upgrade your existing equipment to comply with new requirements and to benefit from product development.

Where capital expenditure restrictions limit the purchase of new equipment we can often offer opportunities for re-rating and upgrading existing equipment to meet new duty requirements. As all our products are designed for long service life this can provide a cost effective solution for :

  • New duty conditions
  • Sealing system conversions
  • Atex, PED and other legislative requirements
  • Parts and reliability improvements
  • Materials changes and upgrades

For the latest Sundyne gearbox upgrades, please click HERE

New improved Sundyne gearbox seal released - further details HERE


Training

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On-site or Factory Based

A proper understanding of the operation and maintenance of site equipment is essential for long term reliability and for this reason we are pleased to provide product specific training for the products that we supply.

Site training can be arranged to suit to your requirements and tailored to your needs. Alternatively we can offer English language factory based training by the manufacturer.

The 2017 dates for Sundyne Operating and Maintenance Courses provided in their Dijon works have been confirmed for:-
14 – 16th March & 21 – 23rd November 2017

For further details of these courses or to discuss any other requirements or training for other product ranges, please contact our after-sales department who will be pleased to assist.